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The Labyrinths of Information: Challenging the Wisdom of Systems. CCiborra (2004)

October 21, 2012

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“Consequently, infrastructures can be regarded as formative contexts, that is, not just as sets of hardware and software but as sets of the pre-existing institutional arrangements, cognitive frames, and imageries that actors bring to, and routinely enact in, a situation of action. As such, they also constitute the background condition for action, enforcing constraints, giving direction and meaning, and setting the range of opportunities for undertaking new actions. An infrastructure as a formative context will then be able to shape both the organization of work and the set of social scripts which govern the invention of alternative forms of work, the future ways of problem solving and conflict resolution, the revision of the existing institutional arrangements, and the plans for their further transformation.”

[op. cit., p. 70]
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